Mary Riley
Mary Riley is a highly experienced Secretary in our Civil Litigation and Employment Department, with an impressive 32 years of service in the legal field. For the past 23.5 years, she has been an integral part of Cocks Lloyd. Mary is currently the dedicated Secretary to Peter Tracy, where her primary role is to provide essential support that allows him to focus on fee-earning tasks.
Mary’s extensive experience and dedication make her an invaluable asset not only to Peter Tracy but also to the wider team. While her main responsibility is to assist Peter, she is always willing to help other fee earners and colleagues with their queries and tasks. Her readiness to support the team ensures that the department functions smoothly and efficiently, which in turn benefits our clients.
Mary takes great pride in her ability to put clients at ease during what can often be challenging times. She believes in the importance of being friendly and welcoming, aiming to reduce client anxiety and reinforce that our firm is here to guide them through every step of the legal process. Mary is committed to explaining matters in clear and simple terms, ensuring that clients fully understand their situation. Her approach is grounded in honesty, transparency, and efficiency, ensuring that matters are handled in a timely manner, so clients are never left waiting.
What Mary loves most about her job is the variety of cases that civil litigation covers. No two matters are the same, which keeps her work engaging and dynamic. She finds satisfaction in making clients feel at ease and ensuring they are happy and satisfied with the services we provide. Her ability to handle a diverse range of tasks with professionalism and care is a testament to her dedication to client service.
Mary’s belief in the importance of clear communication, efficiency, and client care are the special qualities that she brings to her work. Her decades of experience, combined with her commitment to making clients feel supported and understood, make her an invaluable member of our team. Clients who work with Mary can expect a level of service that is both personable and highly professional, ensuring their needs are met with the utmost care and attention.
Mary Riley embodies the qualities of an exceptional legal secretary: extensive experience, a client-centred approach, and a commitment to supporting her colleagues. We are fortunate to have her as a key member of our Civil Litigation and Employment team, where her contributions continue to make a significant impact.
